"Never say no, when a client asks for something, even if it is the moon. You can always try…" César Ritz, Ritz-Carlton
Once upon a summer, I managed a boutique hotel on the small island of Nantucket . Late one Saturday evening, I received a seemingly impossible request: a visit to Great Point, the island's northernmost tip, with an old lighthouse surrounded by a wild refuge of seals. A must see! This would require a 3-hour round-trip, driving down a soft, 7-mile beach—a challenge compounded by finding a 4x4 vehicle, a driver and a tight schedule that demanded the client return by 12:30pm to catch a taxi to the airport.
With no availability of staff to spare the next morning, I offered to take the client. Having driven there the previous summer, I knew the route well.
By 9am, I secured a jeep and we were on our way. The client was awestruck by the sight of the white, iconic lighthouse. We then turned the bend and gasped at the spectacle of hundreds of seals basking on the beach. Then unexpectedly, a large group of seals descended into the ocean and turned to swim towards us. The client was elated “Oh my goodness, did you plan this?” she cried out.
We returned to the hotel just in time for the client to catch her taxi. As she waved goodbye she yelled “Next year I’m coming back with my family. Thank you!”
“The key is to set realistic customer expectations and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” – Sir Richard Branson Service
"Customer needs may vary, but their bias for quality never does" - Bill Marriott, Marriott International I am deeply grateful for an enriching 15-year career in hospitality. It taught me the value of high-quality service, where attention to detail is paramount. My dedication to client satisfaction and the importance of personal commitment and creativity in getting things done are qualities that undoubtedly carry over into my Real Estate business.
“I’M LOCAL I’M GLOBAL®”
Based in the vibrant, transient city of Washington DC, where the real estate landscape demands adaptability, one thing remains constant: my dedication to exceptional, personalized service. Affiliated with Leading Real Estate Companies of the World , a global network comprising 550 brokers and 135,000 sales associates, I provide unparalleled access and expertise whether clients are local, across the country, or abroad.
Hailing from the Emerald Coast of Florida, GO NOLES! , my fluency in French and Spanish, coupled with visits to 47 countries and recent exploration of the "wild west," particularly beautiful Montana, I am driven by a passion to connect with clients through shared experiences. My newest passion, fly fishing, underscores my commitment to trying new things and fostering deeper connections with my clients. How may I be of service to you, today?
